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Richiesta di Recesso

EU statutory right of withdrawal

Withdraw from contract

Use this secure form to submit your withdrawal request. You do not need to state a reason under EU law.

  1. 1 Find order
  2. 2 Withdrawal details
  3. 3 Confirmation

Your withdrawal rights

You can submit a withdrawal request for your eligible orders using this form. You are not required to state a reason for your withdrawal.

Certain goods may be excluded from the right of withdrawal (for example sealed goods that are not suitable for return due to health protection or hygiene reasons, or custom-made products).

Find your order

Enter the email address used for the order and your order reference to continue.

9 uppercase letters only (PrestaShop order reference format).

Withdrawal details

Select the products you wish to return and review your withdrawal information.

Return Product Reference Ordered Return qty

Confirm withdrawal

Please review your request and confirm your withdrawal.

By confirming, you exercise your right of withdrawal for the selected order. You will receive an acknowledgement by email without undue delay.

Withdrawal request submitted